Discussions concerning the issue of program assessments have been ongoing for three decades. Current studies focused on the administrator's responsibilities within the post-secondary educational fields continue to overlook program assessments as a role that must be fulfilled. The deans and program directors at ABC College are expected to perform a key role in the institution's program assessment activities. However, significant concerns regarding their abilities to successfully perform a program assessment were noted by senior executives. This study attempted to identify performance gaps within the administrators' program-based assessment responsibilities. Using a mixed-methods design, data were first collected using a questionnaire followed by a review of assessment-related documents and interviews with current deans and program directors at ABC College. Performance was analyzed using the human performance improvement (HPI) model as a basis and incorporated the program drivers developed by Allison Rossett (2009). Ultimately five strengths and six weaknesses were identified that could possibly impact ABC College's deans' and program directors' roles regarding the program assessment process. The strengths were (a) organizational competence, (b) proactive use of time, (c) monitoring of activities, (d) strive for excellence and quality, and (e) autonomous decision making authority. The weaknesses were (a) unclear policies, (b) lack of procedures, (c) failure to understand importance of the task, (d) misunderstanding of outcomes versus outputs, (e) lack of adequate support, and (f) lack of positive reinforcement. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.]