Using their "license to snoop," performance architects uncover the nuances of how work gets done in an organization. This is the first of a four-part series in which each article will present a different organizational level. Typical performance issues and opportunities for each level will be discussed, and helpful models and tools will be shared. Part 1 examines the worker/individual/team level and explores how to use a performance map to help identify the performance improvement needs of individuals or work groups. (Contains 1 figure.)