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Peer reviewed Peer reviewed
ERIC Number: EJ625185
Record Type: Journal
Publication Date: 2000
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-1094-9054
EISSN: N/A
Has the Internet Changed Anything in Reference? The Library Visit Study, Phase 2.
Ross, Catherine Sheldrick; Nilsen, Kirsti
Reference & User Services Quarterly, v40 n2 p147-55 Win 2000
Examines users' accounts of asking reference questions in Canadian public or academic libraries. Discusses problems, including failure to conduct a reference interview, unmonitored referral, and failure to ask follow-up questions; and considers how the availability of electronic resources, including the Web, has changed reference transactions and affected users' experiences. (Author/LRW)
Descriptors: Academic Libraries, Foreign Countries, Higher Education, Library Services, Problems, Public Libraries, Questioning Techniques, Reference Services, Users (Information), World Wide Web
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Canada
Grant or Contract Numbers: N/A