Outreach occurs systemwide at Public Library of Charlotte & Mecklenburg County (PLCMC). All branches are involved in reaching their surrounding neighborhoods and patrons. Under the guidance of the outreach manager, the outreach department provides support for these efforts and also offers focused programming via 12 staff members. The department is split between two locations--the main library and ImaginOn: The Joe & Joan Martin Center, both in Charlotte's center-city area. Target areas for the department include child care facilities, teachers and care providers, international populations, older adults, homebound patrons, and other patron groups that are unable to use the library in the traditional manner. If they cannot come to the library, outreach can take the library experience to them. By utilizing Web 2.0 concepts, the department streamlined technology programs and enhanced patrons' experiences and online participation. In this article, the authors share what they've learned on the journey to more fully integrate technology into outreach experiences.