Peer reviewed
Direct linkERIC Number: EJ919085
Record Type: Journal
Publication Date: 2011-Mar
Pages: 10
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0099-1333
EISSN: N/A
A Survey and Empirical Study of Virtual Reference Service in Academic Libraries
Mu, Xiangming; Dimitroff, Alexandra; Jordan, Jeanette; Burclaff, Natalie
Journal of Academic Librarianship, v37 n2 p120-129 Mar 2011
Virtual Reference Services (VRS) have high user satisfaction. The main problem is its low usage. We surveyed 100 academic library web sites to understand how VRS are presented. We then conducted a usability study to further test an active VRS model regarding its effectiveness.
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
