Case Study: Using Total Quality Management in Undergraduate Admissions at the University of North Carolina-Charlotte.

Baucom, Kathi; And Others

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Peer reviewed

ERIC Number: EJ508528

Record Type: Journal

Publication Date: 1995

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0010-0889

EISSN: N/A

Case Study: Using Total Quality Management in Undergraduate Admissions at the University of North Carolina-Charlotte.

Baucom, Kathi; And Others

College and University, v70 n2 p76-81 Win 1995

The Total Quality Management (TQM) approach is defined and its implementation at the University of North Carolina-Charlotte in undergraduate admissions is described. Benefits and challenges of TQM are discussed, first from the perspective of the manager responsible for TQM, then from that of a front-line staff member and TQM team member. (Author/MSE)

Descriptors: Administrator Attitudes, Case Studies, College Administration, College Admission, Employee Attitudes, Higher Education, Management Systems, Organizational Development, Program Descriptions, State Universities, Teamwork, Total Quality Management, Undergraduate Study

Publication Type: Reports - Descriptive; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

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