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ERIC Number: EJ433119
Record Type: Journal
Publication Date: 1991
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0271-0579
EISSN: N/A
Implementing Total Quality Management in a University Setting.
Coate, L. Edwin
New Directions for Institutional Research, (No. 71 Total Quality Management in Higher Education) v18 n3 p27-38 Fall 1991
Oregon State University implemented Total Quality Management in nine phases: exploration; establishing a pilot study team; defining customer needs; adopting the breakthrough planning process; performing breakthrough planning in divisions; forming daily management teams; initiating cross-functional pilot projects; implementing cross-functional total quality management; and setting up reporting, recognition, and awards systems. (MSE)
Descriptors: Case Studies, College Administration, College Planning, Experimental Programs, Higher Education, Management Teams, Program Descriptions, Program Implementation, Total Quality Management, Universities
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: Administrators; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A