This document contains four papers from a symposium on measurement and research tools for human resource development (HRD). "The 'Best Fit' Training: Measure Employee Learning Style Strengths" (Daniel L. Parry) discusses a study of the physiological aspect of sensory intake known as modality, more specifically, modality as measured by the Multi-Modal Paired Associates Learning Test versions II and III. "Measuring Customer Loyalty" (Karen A. Brennan) reports on a pilot study that identified criteria to define loyal and non-loyal customers: customer-generated revenue, customer satisfaction, willingness to refer, and time interval since last purchase. "Textual Analysis with Neural Networks as an Alternative Assessment Tool for Evaluating Responses to Open-Ended Questions" (William Venable, F. George McDuffee) discusses experiences in using neural network-based software to evaluate responses to open-ended questions on survey instruments, such as strengths and limitations of the software package used, problems encountered, "work arounds" for these problems, and suggestions for incorporating this or a similar package for free form text analysis. "The Impact of Influential Observations on Multiple Regression Analysis in HRD Research" (Reid A. Bates, Elwood F. Horton III, Michael F. Burnett) illustrates how a small number of observations can significantly influence results of regression analysis and outlines procedures for identifying influential observations. (YLB)