This book presents a wide array of sophisticated problem-solving tools and shows how to use them in a humanizing way that involves all stakeholders in the process. Chapter 1 develops the rationale for educational stakeholders to consider quality tools. Chapter 2 highlights three quality group-process tools--brainstorming, the nominal group technique, and the focus group. The third chapter discusses the seven basic quality tools, often referred to as statistical process control (SPC) quality tools: histograms, pareto charts, scatter diagrams, run charts, control charts, cause-and-effect diagrams, and flowcharts. Chapter 4 introduces seven additional quality tools that move cross-functional groups into the beginning stages of planning and management--affinity diagrams, tree diagrams, matrices, interrelationship diagraphs, radar diagrams, force-field analysis, and benchmarking. Action planning, activity networks, the Plan-Do-Check-Act (PDCA) cycle, and Hoshin planning are integrative quality tools presented in the fifth chapter. The final chapter offers suggestions and reasons for getting started. Key terms and concepts are defined at the end of each chapter. Seventy figures are included. (LMI)