This guide presents policies and procedures of the Student Support Services Program at Wichita State University (Kansas) that are designed to serve the special needs of limited-income and first-generation college students. Part 1, an overview of policy, includes the program's mission statement, a statement of principles, general guidelines concerning staff time and use of resources, and a statement of program goals and objectives. Part 2 describes the program's staff component, including job descriptions and sample job performance agreements for project staff, as well as an explanation of the time commitment of key project staff. Part 3 presents policies and procedures of the tutorial and training component. Subsections address policies and procedures for tutors, hours of tutoring, tutor training, student-tutor contracts, tutor responsibilities, mid-semester conferences, and continuous rehiring. Part 4 details policies and procedures for administering and awarding seven specific scholarship programs. Part 5 covers the educational activities and communication component. Subsections address the educational enrichment workshop, study skills advocacy, textbook library loan program, typewriter and computer use, the cultural spring fling, and computer equipment. The final section, part 6, is on the tracking and evaluation component, with subsections on database files, transcript analysis, evaluations, monthly reports, and the U.S. Department of Education performance report. (DB)