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ERIC Number: EJ745405
Record Type: Journal
Publication Date: 2006-Jun
Pages: 18
Abstractor: Author
ISBN: N/A
ISSN: ISSN-0037-7732
EISSN: N/A
Exit and Voice: Organizational Loyalty and Dispute Resolution Strategies
Hoffmann, Elizabeth A.
Social Forces, v84 n4 p2313-2330 Jun 2006
This study compares workplace dispute resolution strategies (exit, voice and toleration) in matched pairs of conventional and worker-owned cooperative organizations operating in three industries--coal mining, taxicab driving and organic food distribution. Building on Hirschman's classic exit, voice and loyalty thesis, this research demonstrates how the degree of loyalty that workers hold affects how they approach workplace problems. I find that workers with greater loyalty are more likely to embrace "voice" as a way to address their problems. Although the "exit" patterns do not mirror the classic "exit-voice framework," the data support Hirschman's broader thesis, which incorporates examination of emotional involvement, and entry and exit costs.
University of North Carolina Press. 116 South Boundary Street, P.O. Box 2288, Chapel Hill, NC 27515-2288. Tel: 800-848-6224; Tel: 919-966-7449; Fax: 919-962-2704; e-mail: uncpress@unc.edu; Web site: http://uncpress.unc.edu/
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A