The Carnegie Branch of the Houston Public Library (HPL) has attempted to establish credibility in a low income, Spanish speaking neighborhood by making the library visible to individuals on the street, contacting community leaders, and working with dropouts. The Branch, selected to implement a Neighborhood Information Center (NIC), established a shopping center book table and canvassed the community to distribute library cards. The shopping center distribution was quantitatively successful; both methods permitted the staff to meet non-library users. The Library established cooperation with the Mexican American Education Council, resulting in consideration of a cooperative learning center and community education program. Programs for the aging and Adult Basic Education (ABE) were established. The Library discovered, however, that guidelines and limits were needed for community group activities within the library. Experience showed that: (1) ABE programs help identify and serve non-library users; (2) agency cooperation enhances the possibility for success; (3) credibility must be established with community agencies and leaders to achieve cooperation; and (4) materials in a particular language must be available to serve the needs of a language group. Through the NIC, support from the HPL, and staff committed to community service, the Branch achieved the communication of innovative active in the community. (Author/KP)