ERIC Number: EJ808116
Record Type: Journal
Publication Date: 2005
Pages: 8
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0271-9517
EISSN: N/A
Increasing Advisor Effectiveness by Understanding Conflict and Conflict Resolution
McClellan, Jeffrey
NACADA Journal, v25 n2 p57-64 Fall 2005
On a daily basis, advisors encounter various types of interpersonal and intrapersonal conflict. Through this article, the reader will better understand conflict, its positive and negative impacts and the approaches of the actors experiencing conflict, and the means whereby conflicts arise, escalate, and come to resolution in advising situations. Particular emphasis is placed on describing the neurology of conflict escalation and de-escalation. Practical tips for seeking resolution in stressful encounters with students are included within the discussion of de-escalation processes.
Descriptors: Conflict, Neurology, Conflict Resolution, Academic Advising, Faculty Advisers, Student Personnel Services, Student Personnel Workers, Counseling Effectiveness, Counseling Techniques
National Academic Advising Association. NACADA Executive Office, Kansas State University, 2323 Anderson Avenue Suite 225, Manhattan, KS 66502-2912. Tel: 785-532-5717; Fax: 785-532-7732; e-mail: nacada@ksu.edu; Web site: http://www.nacada.ksu.edu
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A