This brief gives an overview of the topic of workplace literacy for the hotel and food service industries and lists program contacts. The following organizations operate employee basic skills programs for hotel and food service employees, provide technical assistance, or operate grant programs: Essential Skills Resource Center; Language Training Designs; Marriott Corporation; Virginia Literacy Foundation; Arlington Education and Employment Program; Boca Raton Resort and Club; BostonWorks; Orange County Public Schools (Florida); California State Library; Beaufort County Literacy Council (South Carolina); West Georgia Tech; Dobbs International Services, Inc.; Hawaii Governor's Council for Literacy; University of Hawaii at Manoa; GRASP Adult Learning Center; Literacy Assistance Center; Literacy Volunteers--New Jersey; Philadelphia Mayor's Commission on Literacy; Quapaw Vocational Technical School; Restaurant Business Magazine; Restaurants and Institutions magazine; University of Illinois; University of Massachusetts; Arbor Incorporated; Guest Quarters Suite Hotels; and Division of Adult Education and Literacy, U.S. Department of Education. Each listing may include the following: organization name, acronym, description, address, and telephone number. Attached is a newsletter article reviewing a report commissioned by the U.S. Department of Labor entitled "Workforce 2000: Work and Workers for the 21st Century." (NLA)