Early work on change in higher education by Guba and Clarke (1966) suggested that in achieving systematic change in institutions of higher education "there is a difference between what is needed and what is done". The authors, which are the leaders of particular project at the Institute of Education (IoE), University of Worcester, knew the nature of the change that they wanted to bring about but the pathway to enable this change was not clear. Their objective was to achieve a common and shared vision of "inclusive education", to include equality and diversity among all staff across five newly amalgamated but separate academic units or centres constituting the IoE. Through documenting and carefully analysing the process they undertook, they intend to provide deeper insight into and understanding of the nature of change, what helps to create effective change in universities, and whether such change is sustainable. They also explore whether the intended change was achieved and whether any unexpected outcomes, positive or negative, resulted. The authors' purpose throughout this case study is to reflect upon the process and its outcomes and to consider any future steps which are still required, identifying barriers and gateways to success along the way. (Contains 5 figures.)