ERIC Number: EJ839318
Record Type: Journal
Publication Date: 2009-Jun
Pages: 13
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1360-3736
EISSN: N/A
Electronic Human Resource Management: Organizational Responses to Role Conflicts Created by e-Learning
Oiry, Ewan
International Journal of Training and Development, v13 n2 p111-123 Jun 2009
Could enthusiasm for e-learning be dampened because it is detrimental to the relationships between those undergoing e-training and their direct managers or colleagues? Interviews conducted in four French banks provide material to explore this question. We see that e-learning has increasingly been adopted because it goes beyond the role limitations imposed by traditional training formats. Initially, however, the uptake of e-learning was hampered because it imposed a role on trainees which did not correspond to their socialization needs. The companies in question responded to this problem by proposing "blended learning" (that is, alternate sessions of e-learning and in class face-to-face sessions). Nevertheless, the development of e-learning remains limited today partly because of the role conflict it creates in the workplace: should an employee engaged in e-learning in his office workstation be considered "at work" or "in training"? This role conflict is detrimental to the relationships between the e-learners, their colleagues and the direct manager. Solutions offered by companies may address this particular problem, but all of these reduce the efficiency of e-learning sessions, and thus contribute to limiting its future development.
Descriptors: Role Conflict, Human Resources, Personnel Management, Foreign Countries, Interviews, Socialization, Barriers, Interpersonal Relationship, Work Environment, Professional Development, Electronic Learning, Blended Learning, Distance Education, Computer Assisted Instruction, Banking, Program Implementation
Blackwell Publishing. 350 Main Street, Malden, MA 02148. Tel: 800-835-6770; Tel: 781-388-8599; Fax: 781-388-8232; e-mail: customerservices@blackwellpublishing.com; Web site: http://www.blackwellpublishing.com/jnl_default.asp
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: France
Grant or Contract Numbers: N/A