The Australian engineering company, Jaques, and Swinburne University of Technology conducted a joint project to write more than 190 operating instructions for the company's 77 employees. First, the university's Workplace Skills Unit (WSU) interviewed 75 production workers to identify their language, literacy, and training needs. The WSU negotiated a written agreement with Jaques to write the operating instructions as a fee-for-service activity. All production employees participated in the process of writing the work instructions at workshops facilitated by WSU consultants. Before the first workshop, the WSU conducted research on the relevant international manufacturing standards and national quality procedures and finalize the approach to and procedure for drafting the instructions. A program implementation strategy was developed that included the following components: briefing production employees, forming writing groups, and conducting workshops that were based on a team approach and structured to accommodate group dynamics and respond to changes in plant operations occurring during the project. The workshops focused on developing team skills, creating model operating instructions for workers to follow, and facilitating the writing process while drawing on employees' expertise. The project was credited with significantly changing attitudes toward safety and teamwork at the company. (MN)