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Peer reviewed Peer reviewed
ERIC Number: EJ639546
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-1470-3297
EISSN: N/A
Problem Resolution through Electronic Mail: A Five-Step Model.
Grandgenett, Neal; Grandgenett, Don
Innovations in Education and Teaching International, v38 n4 p347-53 Nov 2001
Discusses the use of electronic mail within the general resolution and management of administrative problems and emphasizes the need for careful attention to problem definition and clarity of language. Presents a research-based five-step model for the effective use of electronic mail based on experiences at the University of Nebraska at Omaha. (Author/LRW)
Descriptors: Administrative Problems, Conflict Resolution, Electronic Mail, Higher Education, Models, Problem Solving
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A