These reports and papers from a training course which brought together information services professionals from Uganda, Tanzania, Kenya, the Sudan, Ethiopia, Malawi, Zambia, Zimbabwe, Lesotho, Botswana, and Swaziland address the following topics: (1) information systems analysis; (2) the state of the art in bibliographic control in Eastern and Southern Africa; (3) collection development; (4) descriptive cataloging; (5) information retrieval systems (with special reference to indexing); (6) abstracts and abstracting; (7) user education; (8) current awareness services and selective dissemination of information; (9) effective communication skills for librarians; (10) user needs analysis; (11) the role of librarians in research; (12) research methodology; (13) library equipment requirements; (14) budgeting and budgetary control; (15) an overview of the National Information Service initiative; and (16) a description of the Kagera Basin Organization (KBO) Documentation Center. Appended are action plans for developing national information systems in Uganda and Tanzania, lists of course participants and resource persons, and the course schedule. (GL)