ERIC Number: EJ792805
Record Type: Journal
Publication Date: 2006-Apr
Pages: 11
Abstractor: Author
ISBN: N/A
ISSN: ISSN-1531-2542
EISSN: N/A
A Library Communication Audit for the Twenty-First Century
Chalmers, Mardi; Liedtka, Theresa; Bednar, Carol
portal: Libraries and the Academy, v6 n2 p185-195 Apr 2006
This article describes a case study relating to an internal communication audit conducted in a large academic library that assessed existing information channels during a period of organizational change in order to recommend improvements. A communications task force developed and administered a survey instrument and then analyzed data and reported results and recommendations. The task force also suggested methods for implementation and continuing assessment. A questionnaire collected quantitative communication procedural and behavioral data, as well as qualitative commentary on satisfaction with existing information and decision-making structures. Focus groups identified recommendations and strategies to enrich and clarify organizational communication and monitor progress toward implementation of recommendations. (Contains 24 notes.)
Descriptors: Audits (Verification), Organizational Communication, Focus Groups, Organizational Change, Academic Libraries, Case Studies, Questionnaires
Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; fax: 410-516-6968; e-mail: jlorder@jhupress.jhu.edu; Web site: http://www.press.jhu.edu/journals/subscribe.html
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: Media Staff
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: California
Grant or Contract Numbers: N/A