Strategic planning for public libraries as advocated by the PLA (Public Library Association) in the Public Library Development Program is likely to be met with resistance due to changes it requires in traditional public library planning and services. Conflicts that may arise are discussed, as well as methods for preventing, minimizing, and…

Discusses general issues involved in conflict management and provides more specific examples of conflict management in libraries. Causes of conflict are considered, including organizational structure, departmentalization, performance appraisal, poor communication, and technological change; and methods of dealing with conflict are described,…

An interpretive case study examines the organizational disintegration of a community college that experienced a sudden loss of leadership, focusing on how its culture both contributed to and prevented organizational chaos. It addresses how leaders can honor the culture and mission of educational organizations and simultaneously work to transform…

A self-evaluation of one small but innovative agency providing supported living and other community supports to individuals with developmental disabilities is presented. Key elements that appear to perpetuate a culture of commitment among direct support and supervisory staff are described, including naturalness, individualization, introspection,…

Identifies major trends that are affecting the field of workforce learning and performance improvement: the effort given to managing knowledge, the integration of learning and communication, a resurgence of interest in leadership development and executive coaching, and the requirement by employees that career development become an integral part of…

Researchers who view schools as cultural organizations have tended to assume that they are monocultural entities. This paper presents a view of complex secondary schools as multicultural organizations. It discusses findings of a year-long study that examined the professional culture within two high schools in Washington State as each attempted to…

This guide provides a 10-step process for building a learning organization. It shows any organization how to develop and sustain an environment favorable to learning at every level, to reawaken and stimulate the power of learning in all members of the organization, and to harness the new learning that was generated to produce the maximum benefit…

This paper suggests that higher education's response to declining resources (budget cuts, program eliminations, retrenchment, reallocation, curriculum reform) may seem chaotic to faculty but are not confused, short-term measures that will disappear as the economy recovers. Union tactics or other responses that are merely reactive and depend on…

Trends in higher education that are pushing it from a principally public enterprise to a largely private one are examined, including the shift away from public financial support and greater internal management problems. An increasing market orientation is predicted, bringing price and demand into equilibrium, fostering privatization, and infusing…

This book provides the steps, methods, and strategies that a team of professional educators successfully used in one school to develop Total Quality Education (TQE). As the final volume in the TQE series, the book is a useful guide for teachers, administrators, and parents in creating the self-renewing school. Seven chapters are based on the…

The Council on Diversity in Extension was created as an advisory council for the Cooperative Extension System. The council's first meeting was devoted to providing feedback on a draft document titled "Pathway to Diversity: The Strategic Plan for the Cooperative Extension System's Emphasis on Diversity." This report of the highlights of…

This paper outlines a framework designed to help school districts evaluate themselves during the implementation of systemic change. Based on the experiences of districts that participated in the NEA Learning Laboratories Initiative, a process called "rapporteuring" was developed. The process provokes the particular site into serious…

Three days of hearings focused on rural America, in general, and on South Dakota (as the most agrarian of all states), in particular, in an attempt to formulate a blueprint for a national agenda on improving the state of rural America. The first day's sessions addressed the outlook for the South Dakota economy. The second day's sessions considered…

The results of a study of five midwestern school districts suggest that the abandonment of program innovations or revisions may be related to a lack of understanding of how schools work as social systems and how political processes influence change efforts, as well as a failure to appreciate the many dilemmas facing those who attempt to facilitate…

This paper presents a conceptual framework for analyzing the impact of funding cutbacks on human services organizations (HSOs). HSOs include publicly-funded educational, health, welfare, and cultural organizations. The framework identifies five categories of variables which influence an organization's reaction to cutbacks. Category one, "objective…