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Peer reviewed Peer reviewed
ERIC Number: EJ469000
Record Type: Journal
Publication Date: 1993
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0018-1560
EISSN: N/A
The Total Quality Initiative at South Bank University.
Geddes, Tommy
Higher Education, v25 n3 p341-61 Apr 1993
Application of the Total Quality Management approach to one aspect of the administration of South Bank University (England), the relationship between student as customer and university as supplier, is described. The technique includes development of service quality standards and agreements for each service, support, and academic department. (MSE)
Descriptors: Change Strategies, College Administration, Consumer Economics, Contracts, Foreign Countries, Higher Education, Management Development, Management Systems, Organizational Change, Program Descriptions, Quality Control, Student College Relationship, Total Quality Management
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom (England)
Grant or Contract Numbers: N/A