This article explores the experiences of adult learners and tutors on a particular externally assessed distance-learning degree programme. On this programme, assignments are set, reviewed and graded independently of the on-site tutor by the external awarding body. An analysis of eight interviews with four tutors and four graduates from one such course suggests that the absence of a link between the on-site tutor and external assessment has a significant negative effect on the teaching and learning environment for both adult learners and tutors. Guided by Basil Bernstein's work on the classification and framing of educational rules and roles, it is argued that benefits will ensue if the on-site tutors are included in, or at a minimum be allowed to become more familiar with, the assessment process. Inclusive framing is the process of including all parties in the education process. Insights from the interviews support the view that distance learning is suitable for adult learners but that external assessment procedures which separate the on-site tutor from the external assessor actually increase anxiety levels among adult learners.