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Peer reviewed Peer reviewed
ERIC Number: EJ183832
Record Type: CIJE
Publication Date: 1978
Pages: N/A
Abstractor: N/A
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Reference Service Upgraded: Using Patrons' Reference Questions
Seng, Mary
Special Libraries, 69, 1, 21-8, Jan 78
Business Administration-Economics Library staff at the University of Texas at Austin evaluated 18,738 reference questions gathered over a three-year period. Steps were taken to reduce the directional and informational questions with the expectation of increasing the number of general reference questions. (Author)
Descriptors: Business Administration, College Libraries, College Students, Content Analysis, Economics, Information Seeking, Library Services, Reference Services, Tables (Data)
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