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Peer reviewed Peer reviewed
ERIC Number: EJ620108
Record Type: Journal
Publication Date: 2000
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-1094-9054
EISSN: N/A
Moving Reference to the Web.
McGlamery, Susan; Coffman, Steve
Reference & User Services Quarterly, v39 n4 p380-86 Sum 2000
Explores the possibility of using Web contact center software to offer reference assistance to remote users. Discusses a project by the Metropolitan Cooperative Library System/Santiago Library System consortium to test contact center software and to develop a virtual reference network. (Author/LRW)
Descriptors: Computer Networks, Computer Software, Consortia, Electronic Libraries, Library Cooperation, Library Services, Reference Services, World Wide Web
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A