This manual accompanies a workshop for juvenile justice workers (probation officers, social workers, contract providers, and community-based detention providers) that is designed to help them understand conflict and the cycle of violence, manage anger and conflict, use affirmation to reinforce positive behavior, promote skills for success, support peacemaking, and be positive role models. The following units are included: (1) "What Is Conflict?"; (2) "Conflict: Choices and Consequences"; (3) "Conflict at Your Workplace"; (4) "Responses to Conflict"; (5) "Anger Inventory"; (6) "Responses to Anger"; (7) "Feelings"; (8) "Positions, Interests, and Common Ground"; (9) "Planning Constructive Responses"; (10) "Blocks to Listening"; (11) "Active Listening Skills"; (12) "Listening Exercise"; (13) "Communication Blockers--'You' Messages"; (14) "Communicating Effectively--'I' Messages"; (15) "'I' Messages Practice Exercise"; (16) "Reframing"; (17) "Perception"; (18) "Six-Step Conflict Resolution Process"; (19) "Interest-Based Negotiating"; (20) "Guided Roleplay." A 39-item bibliography is included. (SLD)