ERIC Number: EJ586256
Record Type: Journal
Publication Date: 1999
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0888-4463
EISSN: N/A
Developing Quality Managers and Quality Management: The Challenge to Leadership in Library Organizations.
Orenstein, David
Library Administration and Management, v13 n1 p44-51 Win 1999
Considers the use of Total Quality Management (TQM) tools by library managers to develop quality relationships between staff and customers. Topics include building a shared vision, putting the needs of customers before organizational politics, cooperation between levels of employees, communication, teamwork, trust, redesigning processes and attitudes, training, and leadership. (LRW)
Descriptors: Change Strategies, Communication (Thought Transfer), Cooperation, Leadership, Library Administration, Library Personnel, Library Services, Organizational Climate, Quality Control, Teamwork, Total Quality Management, Training, Trust (Psychology), User Needs (Information), User Satisfaction (Information), Users (Information)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
