The 27 papers included in this proceedings report focus on various aspects of institutional effectiveness and student outcomes. The papers are: (1) "Assessment Update: Ends, Means and Results" (Banta); (2) "The Top Ten Issues Facing America's Community Colleges" (Lorenzo and Banach); (3) "Assessing Institutional Effectiveness in Continuing Education and Economics/Community Development" (Cosgrove); (4) "Assessing the College Mission" (Quinley); (5) "Planning for Student Success: What Counts with the Community College Faculty?" (Gerber and Aspinwall-Lamberts); (6) "Innovative Research Strategies for Evaluating and Enhancing Student Success" (Gratton, Tichy, and Walleri); (7) "Therapeutic Leadership" (Anthony and others); (8) "Finding Higher Ground: Strategic Planning for Effecting Positive Student Outcomes" (Griffin and McClenney); (9) "The Effectiveness Process: How Policy, Strategic Dollars, and Institutional Involvement Evolved into Key Outcomes" (Grey and others); (10) "Program Review: The First Step toward Resource Allocation" (Davis and Moss-Brooks); (11) "Measuring the Effectivness of the Transfer Function" (Bers, Seybert, and Friedel); (12) "Improving College Effectiveness through International Education" (Harper and Finley); (13) "Improved Student Services through Improved Customer Satisfaction" (LaVista, Peterson, and Regan); (14) "Monitoring Instructional Effectiveness Using Critical Success Factors" (Hudgins and Cannon); (15) "Instructional Quality Assurance" (Herder and others); (16) "Melding Quality and Effectiveness Initiatives: A Dialogue of Self and Soul" (Watson and Folkers); (17) "Process to Product: Dallas County's Approach to Development of Strategic Goals and Measures of Effectiveness (Tucker, Pool, and Stegall); (18) "Institutional Effectiveness Improved through Meeting Accreditation Criteria and Performance Funding Standards" (Bowyer); (19) "2020 Vision: The EICCD Moves into the 21st Century" (Blong and Friedel); (20) "Support Program for Part-Time Faculty" (Bradwish-Miller); (21) "Hands-off Administration: An Oxymoron That Works" (Bers, Storinger, and Lockwood); (22) "Developing a Climate to Promote Collegiality among Faculty and Staff" (Amos and Cameron); (23) "Measuring Mandated Institutional Performance in New Jersey: A National Model" (Messina and Fagans); (24) "Improving the Effectiveness of Student Development Services" (Lightfield and Reynolds); (25) "Effectiveness and Student Success in the Community College: Assessment of Student Learning and Development" (Johnson); (26) "Directions and Strategies for Ontario Community Colleges: Results of Vision 2000 (Rundle); and (27) "Employers Speak Out" (Aspinwall-Lamberts. (JMC)