This paper discusses factors that may influence the acceptance of automated counseling procedures by the military. A consensual model of the change process is presented which structures organizational readiness, the change strategy, and acceptance as integrated variables to be considered in a successful installation. A basic introduction to the principles of software psychology is presented and previous research is considered. A structured approach for the installation of automated military counseling procedures is proposed, taking into account planned change, software psychology, and previous practical experience. A preliminary organizational assessment instrument for use in the installation of automated counseling procedures is described in detail. (Author/JAC)