Verbal Communication Skills and Patient Satisfaction: A Study of Doctor-Patient Interviews.

Rowland-Morin, Pamela A.; Carroll, J. Gregory

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Peer reviewed

ERIC Number: EJ411213

Record Type: Journal

Publication Date: 1990

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: N/A

EISSN: N/A

Verbal Communication Skills and Patient Satisfaction: A Study of Doctor-Patient Interviews.

Rowland-Morin, Pamela A.; Carroll, J. Gregory

Evaluation and the Health Professions, v13 n2 p168-85 Jun 1990

Five physicians were tape recorded during their initial interviews with 52 adult patients to quantify behaviors in physicians' initial interviewing style. Patients were asked to complete the Medical Interview Satisfaction Scale. Silences or reaction time latencies, reciprocity, and reflective use of interruptions were significantly correlated with patient satisfaction. (TJH)

Descriptors: Audiotape Recordings, Computer Assisted Testing, Conceptual Tempo, Interviews, Multiple Regression Analysis, Physician Patient Relationship, Predictor Variables, Reaction Time, Satisfaction, Verbal Communication

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

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