Unless library managers assume a leadership role in the information society and truly manage libraries, others will assume the responsibility. Thus far, they have not provided such leadership and have failed to effectively use innovative managerial techniques to administer the library. (RAA)

Discusses issues relating to the U.S. Government Printing Office Depository Library Program (DLP) to refute claims that the DLP is a costly and ineffective provider of government information. Access to information, costs, benefits, federal information policy, and the role of the private sector are addressed. Suggestions for improving the system…

Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…

Public access to the Internet and computers is transforming public libraries into de facto e-government access points, for such disparate services as disaster relief, Medicare drug plans, and even benefits for children and families. This new role for public libraries is not just user-initiated. Government agencies now refer people to public…