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Download full textHughes, Katherine; Bernhardt, Annette – 1999
The banking industry has undergone marked changes over the past 20 years, driven by deregulation and new technologies. Two strategies have emerged: the low-cost transaction approach and the high-road relationship banking approach. The number of employees in commercial banking has fallen significantly, and average hourly earnings for nonmanagerial…
Descriptors: Adults, Banking, Career Ladders, Case Studies
