NotesFAQContact Us
Collection
Advanced
Search Tips
50 Years of ERIC
50 Years of ERIC
The Education Resources Information Center (ERIC) is celebrating its 50th Birthday! First opened on May 15th, 1964 ERIC continues the long tradition of ongoing innovation and enhancement.

Learn more about the history of ERIC here. PDF icon

Back to results
Peer reviewed Peer reviewed
ERIC Number: EJ536276
Record Type: CIJE
Publication Date: 1995
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0010-0870
Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey.
Jardine, Carolyn W.
College & Research Libraries, v56 n6 p477-85 Nov 1995
A survey at the University at Albany (New York) on user satisfaction with reference services gathered information on behavioral characteristics of librarians: interest, confidence, friendliness, and enthusiasm, as well as on patron comfort and overall satisfaction. Analysis of the data (n=100) indicates that user satisfaction depends on more than the accuracy with which their questions are answered. (PEN)
Descriptors: Academic Libraries, Higher Education, Librarians, Library Research, Library Services, Library Surveys, Personality Traits, Reference Services, User Satisfaction (Information)
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers: Librarian Client Behavior; Librarian Evaluation; State University of New York Albany