The article explores the role of the Registrar (Chief Operating Officer) in a university, and the ways in which we value the contributions of professional, managerial and administrative (PMA) staff. It assesses the conditions in which PMA staff work and describes the professional development opportunities they enjoy. The article goes on to analyse…

Universities are one of the most important institutions that offer online services. It is observed that one of the most used web pages by university students is the registrar's office website, since students can access a great deal of information they need through this page. In this study, the usability of the registrar's office website,…

The 2012-2013 school year represents a pivotal juncture for DC Public Schools. Last spring, Mayor Gray and Chancellor Kaya Henderson introduced "A Capital Commitment," their ambitious plan to dramatically accelerate student achievement in the district over the next five years by providing all of their students with a safe, academically…

For nearly 40 years, AACRAO has published the Self-Assessment, and this 185-page update will provide a cost effective and simple way to evaluate your office operations by stimulating thought, encouraging self-reflection, and evaluating policies and procedures. The Assessment is arranged by topical area with chapters addressing most basic registrar…

For most of his career, the author served as a registrar at Brigham Young University. He has come to understand something about leadership and what it requires to really make a difference in the lives of students as they pursue their education and life dreams. In this article, he shares lessons that he hopes will be beneficial to all his…

As members of enrollment management units look ahead to the next few years, they anticipate many institution-wide challenges: (1) implementation of a new student information system; (2) major upgrade of an existing system; and (3) re-configuring an existing system to reflect changes in academic policies or to accommodate new federal or state…

Successful administration of remote programs and services requires that information technology (IT) professionals and university administrators address two critical identity management factors: (1) linking the institutional electronic record representing an individual with the "real" person; and (2) establishing a mechanism/protocol (user name and…

One of the most fervent debates at the University of Kansas (KU) during the Vietnam War played out in the University Registrar's Office. During this period, James K. Hitt held the dual role of university registrar and Selective Service Representative: he used his position as registrar to inform the military of students' grades and class standings…

The education sector is no stranger to fraud, unfortunately. This article provides best practice guidance in recognizing and dealing with fraud, with emphasis on domestic and international academic credential fraud. It includes practical approaches to academic document review and verification. Success in fighting fraud requires becoming informed,…

There are many hundreds if not thousands of registrars--unsung leaders in U.S. higher education who often may be "unseen" but who are both quite present and surprisingly influential. Leadership styles among them vary somewhat, but many of them practice what the author calls "inconspicuous" leadership. "Inconspicuous" is not the same as "silent" or…

The Council for the Advancement of Standards in Higher Education's "Self-Assessment Guide for Registrar Programs and Services" includes an introductory statement on the role of registrar programs: "The overarching role of the registrar is increasingly that of an educator, defining student needs through learning outcomes and identifying assessment…

This is the third in a series of eight articles on project management (PM) in the academy. In this article, the authors describe the step-by-step implementation of a structural change to Indiana State University's (ISU's) Office of Registration and Records (ORR). The process described may vary as it is implemented elsewhere, but the authors…

Bethel University in St. Paul, Minnesota, comprises three primary units that each serve a distinct population: the College of Arts and Sciences (CAS) is a residential college for roughly 2,800 traditional-age undergraduates; the College of Adult and Professional Studies and Graduate School (CAPS/GS) serves roughly 2,200 adult learners at both the…

The origins of the registrar's office are complex. According to common tradition, the registrar was, or evolved from, the office of the beadle (sometimes referred to as "bedel") in the medieval university. This tradition is incorrect; the story is more complex. The beadle sometimes performed functions similar to those performed by the modern-day…

It can be difficult for any customer service environment to keep up with the whirlwind pace of change in today's technology-centric world. The challenge can be particularly daunting in an institutional setting accustomed to deliberative, consensus-driven change. The Office of the Registrar at Indiana University Bloomington (IUB) has a…