At the request of the National Research Council (NRC) Committee on Research Universities, the Council on Governmental Relations (COGR), the Association of American Universities (AAU), and the Association of Public and Land-grant Universities (APLU) have assembled a set of ten recommendations for regulatory reform that would improve research…

Purpose of the Study: Two consumer-derived measures of nursing home quality that have been underutilized by researchers are consumer complaints to the state certification agency between inspections and complaints to the Long-Term Care Ombudsman Program. This article describes these complaints, considers facility-level predictors of complaints, and…

Purpose: As the predicted escalation in the litigation becomes a reality for universities in the UK, increasing importance is placed on the consideration given to the integrity of institutional protocols regulating decision making at all stages of student progression. The purpose of this paper is to outline the structures that are in place to…

Handling appeals against grades is time consuming and requires allocation of resources away from the pursuit of activities such as instruction, research, and supervision of postgraduate students. This study examines grievance policies, frequencies, and outcomes of appeals at the University of California (UCB) and the University of Oslo (UIO). We…

As the author demonstrates, whenever preservice or beginning teachers observe a veteran teacher in action, the veteran serves as a mentor, in the sense that the experienced teacher is modeling the practices that can influence the newcomer. In this article, the author reminds educators about the importance of formative assessments, not just of the…

Using an event history framework we analyze the adoption rate of national human rights institutions. Neo-realist perspective predicts adoption rates to be positively influenced by favorable national profiles that lower the costs and make it more reasonable to establish these institutions. From a world polity perspective adoption rates will be…

This article explores the issues facing practitioners working in the field of student complaints and appeals (including academic appeals). It is a reflective study which examines some general and historical issues, using anonymised case studies where appropriate and highlighting the diversity of practice across the sector. The author observes that…

Complaints made to external agencies about Australian universities are rising in both number and complexity. Recent debate has therefore focused upon how to improve grievance handling in the Australian higher education sector. One suggested "solution" is the creation of a national Australian university ombudsman. The UK has recently introduced…

This 6-page pamphlet shares what the Student Financial Assistance (SFA) Office of the Ombudsman has learned from cases it has handled. An initial section offers information on the case management process, noting that the ombudsman process depends on the case's complexity and that many are revolved quickly. Next, it examines customer-reported case…

Higher-education institutions in the US are increasingly hiring ombudsmen to resolve faculty members' complaints before they escalate into more serious problems. Faculty ombudsmen handle a range of complaints, from mundane disputes over office space to career-changing battles over termination.

"Ombudsman" is derived from the Swedish word meaning agent or representative. It has come to denote a trusted commissioner or agent who looks after the interests or legal affairs of a particular group. Through their unique access to information and investigative authority, ombudsmen often bring endemic problems within child serving systems to the…

One of the central aims of the police reform process in Northern Ireland has been to increase the legitimacy of the policing structures and police officers amongst those who are served and policed by the Police Service of Northern Ireland (PSNI). To meet this aim, structures have been created to ensure that the PSNI is accountable to all sections…

Purpose: This article reports findings from a nationwide study on factors associated with the perceived effectiveness of state Long Term Care Ombudsman Programs (LTCOPs). Design and Methods: Researchers conducted telephone interviews with ombudsmen from the 50 state programs as well as from Washington, DC, and Puerto Rico. Data from the National…

Ireland has recently achieved its own landmark with the appointment of its first Ombudsman for Children, Ms. Emily Logan. The Ombudsman was signed into her office by the President on 18 December 2003 for a term of 6 years pursuant to the Ombudsman for Children Act 2002 (the 2002 Act). One of the purposes of the office of Ombudsman is the…

From a learner's standpoint, Scotland's education system often looks less like a neat set of pathways than a tangled jungle. Since devolution, Scottish policymakers and the education community have set out to create a coherent and transparent set of opportunities for adult learners, of a quality to match Scotland's oft-praised unified system of…