This study identifies the soft skills community colleges teach in an office technology course and determines whether the skills taught are congruent with the soft skills employers require in today's entry-level office work. A qualitative content analysis of a community college office technology soft skills course was performed using 23 soft…

This research proposes a Web-based version of a lean office simulation game (WeBLOG). The game is designed to be used to train lean concepts to office and administrative personnel. This group belongs to the frequently forgotten side of a lean enterprise. Over four phases, the game presents the following seven lean tools: one-piece flow,…

This Transfer Guide provides students in Legal Administrative Assistant programs in any of the public post-secondary institutions in British Columbia the information they need to transfer credit acquired in onsite and/or online courses between institutions.

This document, which is intended as a guide for work force preparation program providers, details the Illinois occupational skill standards for programs preparing students for employment in occupations in the court reporter/captioner cluster. The document begins with a brief overview of the Illinois perspective on occupational skill standards and…

An introductory course in on tertiary level inadvertently sets the scene for the demands of the corresponding profession. Unfortunately, it seems as though these courses do not prepare learners adequately to acquire the demanding professional competences required for professional success. This problem has been a subject of contention especially in…

A research study was conducted to identify the future educational needs of office professionals, including the educational levels, resources, and core business courses that will be required for them to qualify for and maintain their positions. A survey, developed with the help of a focus group and pilot tested for reliability, was mailed to 1,000…

This publication contains 22 refereed research papers, 4 refereed action research and classroom application papers, and 3 research training papers from a national conference on promoting excellence in research and teaching for business. The research papers are "Analysis of Executives' Written Documents" (Jennings, Vice); "Assessment of…

A study compared the typing speeds attained by students who learned to type on typewriters with the speeds attained by students who learned on computers in order to determine whether the medium of instruction has any effect on achievement. Data were gathered on the speeds of 585 students from west central Indiana high school business teachers. Of…

This document, which is intended for workforce preparation program providers, details the Illinois Occupational Skill Standards for programs preparing students for administrative support occupations. The document begins with overviews of the Illinois perspective on occupational skill standards and credentialing, the process used to develop the…

Washington Works is a nonprofit organization founded in Seattle, Washington, in 1992 to help low-income women improve their lives and the lives of their children by teaching them to think differently about themselves. The program offered courses in personal effectiveness training, basic skills training, office skills development, and job search…

The Insuring Information Technology Competence project explored ways to improve skills and retrain individuals to exploit information technology (IT) for more effective delivery of financial services. Seven organizations working in the financial services sector in Britain participated. The project was dependent on the organizations' ability to…

This conference proceedings of the Australian Council for Adult Literacy contains the following papers: "'But I'm Not a Therapist'--The Challenge of Creating Effective Literacy Learning for Survivors of Trauma" (Horsman); "Future Studies, Postmodernism, and Adult Literacy" (Cross); "Collaboration and Compliance in the Workplace" (Scheeres,…

This document contains 46 papers presented at a conference on business education teaching and research. Representative papers include the following: "Assessment of Information Technology Needs of Business Education Teachers" (Donna H. Redmann et al.); "A Comparison of Workforce Skills: North Carolina Industry Leaders' Perceptions vs. North…

This document contains 272 competencies, grouped into 36 units, for tech prep programs in the business/computer technology cluster. The competencies were developed through collaboration of Ohio business, industry, and labor representatives and secondary and associate degree educators. The competencies are rated either "essential" (necessary to…

This document of skill standards for the legal office cluster serves as a guide to workforce preparation program providers in defining content for their programs and to employers to establish the skills and standards necessary for job acquisition. These 151 occupational skill standards describe what people should know and be able to do in an…