This paper investigates the users and uses of a centralised customer relationship management (CRM) system at a regional Australian university to improve the understanding of the staff experience of interacting with this customised technology. How and why the software is used by a cross section of university departments is explored through…

The construction industry is contributing to the sustainability agenda through numerous strategies to improve energy efficiency in the design, materials, and operating conditions of buildings. However, this is only one driver of change in the construction sector. This article, which takes Australia as a case study, shows that many other drivers…

This study examined influences on delinquency and recidivism using structural equation modeling. The sample comprised 199,204 individuals: 99,602 youth whose cases had been processed by the South Carolina Department of Juvenile Justice and a matched control group of 99,602 youth without juvenile records. Structural equation modeling for the…

This paper examines the global policy convergence toward high-stakes testing in schools and the use of test results to "steer at a distance", particularly as it applies to policy-makers' promise to improve teacher quality. Using Deleuze's three syntheses of time in the context of the Australian policy blueprint Quality…

The objective of this study was to evaluate students' self-regulated learning (SRL) skills used in a Web-intensive learning environment. The research question guiding the study was: How did the use of student SRL skills and student engagement in online activities compare between higher- and lower-performing students participating in a…

The collection of electronic course templates suggested in this article results from collaborative investigation between instructional support staff and academic staff users of the virtual learning environment (VLE) at two institutions, one in the United Kingdom and the other in the United States. The particular VLE in use at both institutions was…

In order to obtain an accreditation, the university management must implement a quality assurance system and be able to document that quality policy and procedures are followed and acted upon as appropriate. One element in this system is monitoring students' satisfaction. In this paper, we describe a method of acquiring the necessary…

As educational needs of students change in response to changing demographics, economic factors, workforce needs, and school accountability requirements, school leaders must continually monitor and adjust curricula and associated methods of instructional delivery to increase student learning. The analysis of student performance data is a critical…

Over the past 20 years, universities in the United Kingdom have been undergoing a dramatic period of transformation and change which can be attributed to the expansion of the higher education sector, the growth in student numbers and the development of an ideological approach to public service management referred to as "new…

In recent years, school management systems have become an important tool for effective e-leadership and data-based decision making. School management systems emphasize information flow and e-communication between teachers, students and parents. This study examines e-leadership by secondary-school principals through the Mashov school management…

In this article, June Kronholz talks to co-chief executives of Teach For America (TFA), Elisa Villanueva Beard and Matt Kramer about how TFA has managed to keep its forward momentum for almost 24 years. Four primary reasons are discussed: (1) Common Vision, Regional Innovation; (2) Data-Driven Improvement; (3) Global Reach; and (4) Stoking the…

This paper contends that powerful techniques to manipulate data, enabled by technological and economic developments, can be easily co-opted to serve the restrictive frameworks of hyper-controlling, managerial accountability that characterise current cultures of summative assessment in education. In response to these challenges, research is…

When the 16 Race to the Top-District (RTT-D) victors were announced in December 2012, US Secretary of Education Arne Duncan proclaimed, "Now these winners can empower their school leaders to pursue innovative ideas where they have the greatest impact: the classroom." He backed up his statement with nearly $400 million in awards to be…

Facilities departments at colleges and universities are facing the same challenge: how not to do just the most projects, but also the right projects with the limited funds they are given. In order to make the best decisions, they need more control over the capital planning process, which requires accurate, current facility condition data. Each…

As business organizations grow increasingly virtual, traditional principles of organizational communication require examination and modification. This article considers the curricular implications of the growing business uses of virtual world technology through three different lenses--students as employee-users, students as strategic designers and…