A qualitative and quantitative content analysis was conducted of all text-based synchronous online chats at an oral communication peer tutoring center throughout a semester. As a comparative benchmark, chats at the same university's main library were analyzed over the same time period. The library's chats were much more heavily weighted…

One of the most urgent issues facing institutions of higher learning in the United States today is the problem of college student retention. The purpose of this article is to provide a theoretically and empirically supported argument for stating that there is one potent force for retention of college students that has been as yet largely unmined:…

In the last few decades, there has been steady increasing awareness of the need to empower women in order to improve their socioeconomic status to be able to cope and also contribute effectively in this period of economic crisis. ATI (access to information) provision is a vital factor in empowerment, thus, many organizations, such as library,…

During hearings in the late 1980s on education legislation, the frustrated chairman of the Education and Labor Committee of the U.S. House of Representatives, Rep. Gus Hawkins (D-CA), would sometimes lean over to his chief counsel and ask: "Why can't these people agree on the facts? If they did that, we could solve these problems quickly." That…

Members of the Association of College Unions International (ACUI) Central Office staff went on the road on August 18-24, 2011, making stops at 20 institutions in six states during the course of seven days. The ACUI Campus Tour: Welcome Week 2011 included visits with college union and student activities staff and students at a variety of…

This publication is only available as a downloadable file. See who's giving and getting grants in your field. Strengthen your search for funds with the Foundation Center's digital edition of "Grants for Libraries & Information Services." This new "Grant Guide" reveals the scope of current foundation giving in the field. You'll find descriptions of…

This booklet highlights the important work of the more than 100 Parent Training and Information Centers (PTIs) and Community Parent Resource Centers (CPRCs) funded by the U.S. Department of Education, Office of Special Education Programs. The report includes data on the numbers of parents and professionals served by Parent Centers, outcomes of the…

This publication follows the tradition of publishing selected papers from Pacific Islands Association of Libraries, Archives and Museums (PIALA) annual conferences. The volume begins with a listing of the members of the PIALA 2008 Planning Committee, the Officers and Executive Board, and Acknowledgements, followed by the Schedule of Events and a…

The purpose of this document is to identify the features of four successful collaborative partnerships between state education agencies (SEAs) and parent training and information centers (PTIs) and describe how these collaborative partnerships are improving SEA outcomes on Indicator B8 of the state performance plans (SPPs)--i.e., "Percent of…

Amid the sea change that libraries and information centers currently face, people are starting to see compelling solutions and bold initiatives from their colleagues. The challenge now becomes how to "spread the gospel"--how to inform widely dispersed information professionals about the successes they record. In 2011, volunteers within the Special…

A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

Alumni houses and centers can seem like mysterious, stately structures to students and others crisscrossing campus. These buildings are usually constructed to serve alumni first and foremost, but by also allowing access to students, other campus departments and offices, and the community at large, alumni associations can bring these buildings to…

In this article, the author dissects Princeton University's decision to deny the request made early in 2010 by the traditional values-oriented Anscombe Society to support a chastity and abstinence center on campus. As the Anscombe Society members have pointed out, Princeton University clearly is "not" neutral regarding the values of the sexual…

In today's high-pressure IT world, almost every opportunity comes hidden inside a problem. And when it comes to "greening" a data center, the problems can be especially daunting, given institutional inertia, budgetary concerns, politics, and more. For CIOs looking to notch up a win with a leaner, greener data center, the key to success often lies…

As a result of educational reforms, students with disabilities are educated in inclusive settings to a greater degree than ever before. Regrettably, many teachers report that they feel unprepared to work effectively with these students. Because teacher effectiveness is strongly linked to student outcomes, these perceptions of inadequacy are…