Relationship marketing, a concept that focuses on attracting, maintaining, and building business relationships, has enhanced the profitability of businesses. The core of the relationship marketing approach in business is that resources are directed toward strengthening ties to existing customers on the proven premise that maintaining existing…

There has been an increasing call in the UK over the last decade for universities to become more entrepreneurial with a strengthening of university and industry/community links to contribute more significantly to the knowledge economy., and for UK higher education institutions (HEIs) to consider ways in which they can more actively engage in…

How can educational leaders, human resource professionals and diversity practitioners create the dynamic strategies, structures and policies that will promote the inclusion of diverse and talented faculty and staff? What is the role of the human resource professional in the diversity change process? This article explores how to build the framework…

With a view to improving the quality of life of persons living with disabilities without direct intervention but in the context of action at the level of their personal development, and with the institutional support of the University of the Balearic Islands and funding from "SA Nostra" Caixa de Balears, we decided to develop, implement and…

In the Fall of 2003, the Office of Human Relations Programs (OHRP), the campus-wide equity compliance and diversity education arm of the Office of the President at the University of Maryland, College Park, created, developed, and began implementation of the three-year "Social Justice from Classroom to Community" (SJCC) project through its Student…

This report highlighs basic descriptive statistics regarding Mid-Plains Community College Area (MPCCA) human resource development events/activities for fiscal year 1997-98. During that fiscal year, there were 117 form 0004's completed by 73 different MPCCA administrators, faculty, and classified staff. There were a total of 116 MPCCA…

This book centers on the human-relation skills and knowledge that educational leaders need to lead public schools effectively. The purpose of the book is to help administrators and those studying to become administrators enhance their human-relations skills. The content and method of this book are centered on the first four of the six Interstate…

The University of Maryland's Intergroup Dialogue and Leadership Program (IDLP) is coordinated by the Office of Human Relations Programs (OHRP), an arm of the Office of the President. Because of this organizational location, OHRP has campus-wide scope which has been foundational to its ability to adapt the Intergroup Dialogue Program (IDP)…

This annual report defines three broad areas in which the Southern Education Foundation supports research. The first looks to what kinds of teachers will be needed in the future; the second asks how our best thinking can be translated into effective action; and the third asks how seamless education can be. Programs subsumed under education and…

Describes partnership education, which emphasizes teacher and student input in the learning process, as well as multiculturalism; gender equality; and the modeling of empathy, caring, and personal responsibility. Addresses barriers to partnership education, describes a project aimed at developing programs and partnership education materials, and…

Boys (N=12), identified as constituting behavior problems in a class of underachievers, were given group human-relations training. Self-esteem was improved by training procedures including videotape as well as facilitative communication. Group experiences seemed to affect classroom behavior positively, as evidenced by a decrease in behavior…

Suggests that human relations education should provide opportunities for gaining self insight, knowledge of group dynamics and communication skills and also tools to diagnose problems and implement programs for individual, group, and organizational change. (Author/AM)

Describes a three-pronged program on teaching human relations in the classroom. (Author/RK)

A transactional analysis exercise useful in developing human relations abilities is presented for secretaries. The main purpose of the exercise is to make people aware of how they affect others and to improve their relationship with others. Decision-making and time management are other aspects of the activity. (TA)