NotesFAQContact Us
Search Tips
Call for Feedback: Proposed Changes to How ERIC Indicates Peer Review
Call for Feedback

ERIC proposes to expand the peer-reviewed indicator to additional materials. ยป Learn more

Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ786284
Record Type: Journal
Publication Date: 2003
Pages: 12
Abstractor: Author
Reference Count: 41
ISSN: ISSN-0040-0912
Enhancing SMTEs' Business Performance through the Internet and E-Learning Platforms
Collins, Catherine; Buhalis, Dimitrios; Peters, Mike
Education & Training, v45 n8-9 p483-494 2003
Investigates small and medium-sized tourist enterprises (SMTEs) in the European hotel sector and their utilisation of the Internet and their perception of online learning systems. Aims to demonstrate to SMTEs that training is imperative and that information and communication technologies (ICTs) can enable them to improve their inventory management, strengthen their marketing and communications strategies and develop their internal business processes. The survey demonstrates that SMTEs are not utilising information technology in their businesses to its full potential. They primarily see the Internet as a mechanism for promoting their hotel rather than for training, inter-, intra-organisational and e-commerce purposes. Respondents have recognised that integrating technology with training will become a management challenge in the future, but at present it is not considered a priority. However, respondents did identify their highest preference for content to be incorporated into the online course modules to be ICT trends and issues. Concludes that SMTEs are willing to engage in online learning and that the ability of SMTEs in embracing e-learning can become crucial determinants of their success. (Contains 1 table and 6 figures.)
Emerald. Howard House, Wagon Lane, Bingley, BD16 1WA, UK. Tel: 888-622-0075; Tel: +44 1274-777700; Fax: 617-354-6875; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers: N/A