ERIC Number: EJ574820
Record Type: CIJE
Publication Date: 1998
Reference Count: 0
Measuring Customer Satisfaction in Higher Education.
Aldridge, Susan; Rowley, Jennifer
Quality Assurance in Education, v6 n4 p197-204 1998
A student satisfaction survey in a British college used input from the student charter and delivered questionnaires on paper at one campus (289 responses) and through an intranet at another (71 responses). Issues identified were embedded in the college's quality framework. (SK)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Identifiers: Intranets; United Kingdom
Note: Journal availability: MCB University Press, 875 Massachusetts Ave., Ste. 82, Cambridge, MA 02139; http://www.mcb.co.uk/qae.htm.