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ERIC Number: EJ524062
Record Type: Journal
Publication Date: 1996
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0033-3352
EISSN: N/A
Struggles in Transformation: A Study in TQM, Leadership, and Organizational Culture in a Government Agency.
Rago, William V.
Public Administration Review, v56 n3 p227-34 May-Jun 1996
Describes the efforts undertaken and lessons learned by the Texas Department of Mental Health and Mental Retardation as it began the transformation of its agency culture in keeping with a total quality management model. Discusses the struggle encountered by the agency in making the personal transformation necessary for the transformation of the agency's culture. (Author/JOW)
Descriptors: Case Studies, Leadership, Organizational Change, Organizational Climate, Public Agencies, Total Quality Management
Publication Type: Opinion Papers; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Texas
Grant or Contract Numbers: N/A