ERIC Number: ED418621
Record Type: RIE
Publication Date: 1997-May
Reference Count: N/A
Quiet Please: Indicators at Work.
Bowman, R.; Snowdon, K.
This paper examines the development and use of performance indicators in higher education, focusing on the experience of Queen's University (Ontario). It reviews factors influencing the development of performance indicators, such as the growing concern for accountability in public higher education and the university community's apparent inability to develop and communicate what are regarded as effective accountability mechanisms of its own. The paper goes on to examine the role of indicators in the planning and policy process, including the improvement of educational quality and the perception of the university. It reviews the role of indicators in developing an accountability framework, something that Queen's University has done to help assess progress toward key institutional goals. The paper notes that the role of indicators in government relations includes communicating the successes and shortcomings of institutions to inform government administrators, elected officials, and the general public. Implications for institutional research include the improvement of organizational effectiveness and accountability. (Contains 13 references.) (MDM)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: Performance Indicators; Queens University of Kingston (Canada)
Note: Paper presented at Annual Forum of the Association for Institutional Research (Orlando, FL, May 18-21, 1997).