ERIC Number: ED418514
Record Type: RIE
Publication Date: 1994-Dec
Reference Count: N/A
The ADA and Total Quality Management. Implementing the Americans with Disabilities Act.
Brown, Dale S.; Bruyere, Susanne M.; Mank, David
One of a series of guides on implementing the Americans with Disabilities Act (ADA), this guide focuses on the relevance of total quality management (TQM) principles to the ADA. First, the guide briefly explains both the ADA and TQM. Next, "reasonable accommodation" under the ADA is discussed and suggestions for using TQM to help implement the ADA are offered. These suggestions urge implementation of four TQM principles: capacity building, universal design, focus on strengths rather than deficits, and use of data for decision making. The planning process of TQM is then applied to reasonable accommodation in the form of the Plan-Do-Check-Act cycle. Suggestions for educating personnel about the ADA include adding it to existing TQM training efforts. Several organizational resources are listed. (DB)
Descriptors: Administration, Change Strategies, Civil Rights Legislation, Disabilities, Educational Legislation, Employer Employee Relationship, Equal Opportunities (Jobs), Federal Legislation, Organizational Development, Program Development, Quality Control, Total Quality Management
ILR Program on Employment and Disability, ILR Extension Building, Room 102, Cornell University, Ithaca, NY 14853-3901; telephone: 607-255-7727; TTY: 607-255-2891.
Publication Type: Guides - Non-Classroom; Information Analyses
Education Level: N/A
Sponsor: National Inst. on Disability and Rehabilitation Research (ED/OSERS), Washington, DC.
Authoring Institution: State Univ. of New York, Ithaca. School of Industrial and Labor Relations at Cornell Univ.
Identifiers: Americans with Disabilities Act 1990