ERIC Number: ED418276
Record Type: RIE
Publication Date: 1993-Dec
Reference Count: N/A
Telework Centers. An Evaluation of the North American and Japanese Experience. Workscape 21: The Ecology of New Ways of Working.
Becker, Franklin; Rappaport, Andrew J.; Quinn, Kristen L.; Sims, William R.
Telework Centers are work locations used by firms to acommodate staff who live near the telework center location. A study examined the impact of using telework centers on communication, work groups/departments, performance, supervision, travel/environment, and type of work done in various locations. A case study approach was used to investigate 10 telework centers and 2 resort offices in the United States, Canada, and Japan. Questionnaire, interview, and archival data were collected. Telework centers had primary (transportation issues, economic development, marketing) and secondary drivers (quality of life, cost reduction, better way of working, disaster recovery). Goals and objectives for telework centers related to the drivers were reducing traffic congestion and employee stress due to commuting and promoting use of new telecommunications and economic development in rural areas. Standard technology at most telework centers included telephones, computers and modem, printers, fax machines, and copy machines. Employees were very positive about their experiences; telework centers enhanced their productivity. Japanese workers experienced a greater sense of social isolation and difficulty in self-management. Self-reports consistently showed greater productivity. Remote work required new management attitudes and skills, such as skills related to setting clear performance and quality targets. Telework center use patterns appeared to reduce fuel consumption and traffic congestion. (Appendixes, amounting to over one-half of the report, include case studies of telework centers and resort offices, interview questions, and 32 references.) (YLB)
Descriptors: Adult Education, Computer Centers, Decentralization, Foreign Countries, Information Technology, Job Satisfaction, Office Automation, Office Management, Organizational Change, Telecommunications, Teleworking, Work Environment, Workstations
International Workplace Studies Program, E-213 MVR Hall, Cornell University, Ithaca, NY 14853 ($20).
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: State Univ. of New York, Ithaca. Coll. of Human Ecology at Cornell Univ.
Identifiers: Canada; Japan