ERIC Number: ED412764
Record Type: RIE
Publication Date: 1996-Apr
Reference Count: N/A
Japanese and American Cross-Cultural Business Pragmatics: A Study.
Chen, H. Julie; Cramer, Peter K.; Kojima, Toshihisa
A study examined the extent to which culture-specific traits persist or change in American and Japanese business people who interact in business. Data were drawn from 13 interviews with both Japanese and American employees of Japanese companies. Interviewees were asked about their perceptions or stereotypes of people from the other culture before their initial contact with anyone from that culture, then about their current perceptions of business professionals and the business environment from that culture, focusing on changes in perception based on experience. General questions about frustration or confusion encountered in cross-cultural business interactions were also asked. Analysis of the interviews revealed ten major categories and 20 sub-categories for Japanese-American cross-cultural business pragmatics. Categories include: background; company profile; work (subcategories: attitude; territory; layout; workload); collegial relations/tsukiai; communication (subcategories: disagreement; body language; misunderstanding/breakdown; English language competence; thought pattern); decision-making (subcategories: timing; group vs. individual; power; technique); meeting (subcategories: participant inclusion; language problems; function; seating arrangement); training (subcategories: English language training; company training); negotiation/settai; and strategies for cross-cultural communication. Each category is discussed further. (Contains 19 references.) (MSE)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: Practitioners; Teachers
Authoring Institution: N/A
Identifiers: Japan; Japanese People; United States
Note: Paper presented at the Annual Conference on Languages and Communication for World Business and the Professions (14th, Ypsilanti, MI, April 11-13, 1996).