ERIC Number: ED399592
Record Type: RIE
Publication Date: 1996-Mar
Reference Count: N/A
Perceived Communication Skill Needs for Small Work Groups.
Hawkins, Katherine; Fillion, Bryant
A study examined communication skills essential for small work groups and whether the quality of small group teaching and research is in decline. The study reviewed small group research done previously by others and the problem of existing pedagogy and research in small group communication which does not provide practical solutions to real life problems. The study instrument was based on an analysis of in-depth interviews with six managers representing five major corporations and a national government agency, all based in a large midwestern city. Thirteen specific communication skills were identified as vital for employee success in the workplace. A small group was defined as being from 3-20 members. Results from the 38 (76%) completed survey forms returned by recipients, the personnel directors of each of the top 50 employers, revealed that the reliability of the survey was acceptably high. Respondents agreed most strongly with the statement that effective listening was important, and least strongly with the importance of the ability to make effective information presentations. Other important communication skills listed by 14 respondents were interpersonal communication climate and demonstration of leadership in keeping the group task oriented; 27 responses agreed on the importance of effective small group communication. Findings suggest that for small group research to be applicable to groups that operate in the real world, it must be conducted in contexts that at least approximate real life. (One table of data, 24 references, and the survey form are appended.) (CR)
Publication Type: Speeches/Meeting Papers; Reports - Evaluative
Education Level: N/A
Authoring Institution: N/A
Identifiers: Effective Listening; Small Group Communication
Note: Paper presented at the Annual Meeting of the Southern States Communication Association (Memphis, TN, March 27-31, 1996).