The Quality Assurance Program (QAP) workbook is intended to assist institutions of higher education conduct qualitative and quantitative evaluations of their financial aid operations in relation to requirements of Title IV of the Higher Education Act. The workbook provides a structured approach for incorporating a cyclical Title IV QA system into an institution's financial aid operation. First, an introduction describes the goals and objectives of the QAP, its program structure, and its task cycle. Part 1 focuses on the qualitative review and enhancement process in two chapters. The first is on the Management Assessment Task, a qualitative assessment of the financial aid operations affecting Title IV programs. The second chapter is on the Management Enhancement task, which considers how to use the results from the assessment task to implement enhancements. Part 2 presents three chapters on: the quantitative review and improvement process including the Annual Measurement Task (for quantitative assessment of the administration of Title IV funds); the Quality Improvement Task (uses results of the previous task to identify and implement quality improvements); and reporting requirements to the Department of Education. Appendixes provide a student consumer information checklist, a glossary of terms, a listing of acronyms, guidelines for Department's recognition program, QAP workbook worksheets, and guidelines for the derivation of sample sizes. (DB)