ERIC Number: ED395354
Record Type: RIE
Publication Date: 1996
Reference Count: N/A
Face to Face: Communication and Conflict Resolution in the Schools.
Morse, Philip S.; Ivey, Allen E.
Designed to help improve the staff-to-student communication style in schools, this book shows practitioners how to go from adversarial approaches to caring and helping--without losing control of the situation. The book offers time-tested methods that counselors and therapists have used successfully for years, methods that can be modified for diverse personalities and diverse schools. It presents definitive techniques to help get through the hardest school confrontations without anyone coming out a "loser." The book discusses how to (1) focus on what is really being said; (2) demonstrate that communication is caring and sharing, not lecturing; (3) develop effective questioning skills; (4) provide alternatives to violence using mediation; and (5) apply basic, learned skills to any school confrontation. The book concludes by elaborating a practical model which integrates communication skills and conflict resolution principles. (NKA)
Descriptors: Administrator Role, Communication Problems, Communication Skills, Conflict Resolution, Educational Environment, Elementary Secondary Education, Interpersonal Communication, Models, Problem Solving, Social Control, Student Attitudes, Student Development, Teacher Student Relationship, Violence
Corwin Press, Inc., 2455 Teller Road, Thousand Oaks, CA 91320 (paperback: ISBN-0-8039-6308-4, $14.95; clothbound: ISBN-0-8039-6307-6, $34.95).
Publication Type: Guides - General; Guides - Non-Classroom
Education Level: N/A
Authoring Institution: N/A
Identifiers: Communication Strategies; Communication Styles; Conflict Management; Confrontation