ERIC Number: ED394507
Record Type: RIE
Publication Date: 1996-Mar
Reference Count: N/A
The Use of Internet FAQs (Frequently Asked Questions) and Files as Cost-Effective Supplements to Textbooks and Substitutions for Photocopies.
MacFarland, Thomas W.; Yates, Jan M.
Gaining access to current and high-quality curriculum resource materials has become more difficult due to escalation in the prices of textbooks and in rigid interpretations of copyright laws which limit photocopying. Internet Frequently Asked Questions (FAQs) and files may offer a partial solution. Originally developed for the benefit of Usenet newsgroup participants, present FAQs are readily and freely available to the online community and could supplement curriculum in a wide variety of disciplines. This paper sketches the methodology of a study examining the role of FAQs as curriculum resources in a graduate program in Management Information Systems. Students were asked to analyze and evaluate the content of several FAQs, and their comments regarding the files' breadth, readability, currency, and helpfulness are excerpted and summarized. Three tables illustrate the results of the study. Also included is a list of suggested elements and properties of Internet FAQs, including format, style of presentation, and special features. (Contains 16 references.) (BEW)
Descriptors: Computer Mediated Communication, Content Analysis, Copyrights, Cost Effectiveness, Curriculum Enrichment, Electronic Publishing, Electronic Text, Evaluation Criteria, Graduate Students, Higher Education, Instructional Innovation, Internet, Online Systems, Readability, Student Attitudes, Student Surveys
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: N/A
Identifiers: Newsgroups; Question Answering; USENET